Questions sellers actually ask.
If you're wondering about something and don't see it here, email hello@bifixit.com.
Do I need money to start?
No. Starting is free and your first month costs nothing. A small share of each paid order goes to Bifixit from your first sale, and a flat monthly fee starts after the free month.
Do I need to own any stock?
No. You can sell your own products, or pick products from manufacturers and wholesalers listed on Bifixit. They send the order to your buyer; you keep your markup.
Do I need a website already?
No. Bifixit gives you the shop link, ready to share.
I've never sold online before. Is this too complicated for me?
If you can send a WhatsApp message, you can do this. Tell us what you sell, edit the prices we suggest, and you're live.
What if I don't know how to price what I sell?
We write starting prices for you, whether it's a product or a service. You can edit any of them in one tap before you go live.
Can I hire staff or outside help through Bifixit?
Yes — Bifixit partners with Fastaffer to connect you with vetted, affordable remote staff for things like database migration, cybersecurity, customer support and back-office work, without leaving the platform. See the homepage's 'Beyond your shop' section.
How fast do I get paid?
2 to 7 business days after each sale, depending on your country, settled automatically to your verified bank account via Stripe. Your very first payout can take a little longer (up to 14 days) while Stripe verifies your account. After that it's fast and automatic.
What if a buyer disputes a payment?
We notify you immediately by email so you can respond. This never happens silently.
Can I use my personal bank account?
Yes, once Stripe verifies it's really yours.
Is my money safe?
Payments run through Stripe and settle into your own verified bank account.
Can buyers scam me?
Buyers pay into the checkout before you ship. No more shipping on the promise of "sent" payment.
What does Bifixit cost?
No subscription for your first month. 3% per paid order applies from your first sale; after month one, it's $99/month on top.
Are there hidden fees?
No setup fee, no listing fee. Just the monthly subscription (free for month one) and the per-order fee when money actually moves.
What costs money besides the sales fee?
Only the extra AI features: making videos, AI ads and posts, and the full Bifix AI tools. You buy credits for those, only when you want them. Your shop, link, checkout and AI setup stay free.
What are credits?
Credits are prepaid top-ups for the extra AI features. A video or an AI post uses some credits, and you only buy more when you want to.
Do I need a custom domain to start selling?
No. Every shop gets a free bifixit.com link from day one. A custom domain is optional, whenever you're ready.
What happens to my bifixit.com link if I add a domain?
It keeps working and automatically redirects to your custom domain, so old links you've already shared never break.
How long does connecting a domain take?
Usually a few minutes once your DNS record is added. We handle verification and SSL automatically, no technical setup on your side.
Does Bifixit handle shipping?
Not yet. Shipping is arranged directly by you, the seller, outside of Bifixit. Use whatever courier or delivery service you already work with. In-app shipping labels are on our roadmap.
What about taxes and duties?
You're responsible for understanding and applying any taxes or duties that apply to your sales. These vary by country and by what you sell. Bifixit doesn't calculate or collect tax on your behalf today, so check your local requirements, especially if you're selling internationally.
Still have a question?
hello@bifixit.com. We actually read these.
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